Can I get a quote on customized Juniper products?

Yes, all the Juniper items on the website are sold as shown with no customization. However you can use the Hospitality/Customs Inquiry page to start a request for quote for a customized version of any of the styles we sell. Pricing and delivery dates will vary.

Can I order the same item at different times?

Deliveries from 2 different shipments cannot be guaranteed to be an exact match as variations may occur in different production lots. The customer should be aware that all dye lots, finishes and sizes are subject to variation between orders and cannot be guaranteed.

Can I use my Juniper furniture outdoors?

Although inspired by nature, our Juniper furniture is not suitable for the outdoors unless it is specified as Outdoor furniture.

How do I get a swatch kit?

Swatch kits are available for each product online via the website. The swatch kit includes individual swatches of the all main materials used for the specific product: fabric, metal and wood. They can be mailed via 3 different FedEx options to the mailing address used in the checkout process. Please allow up to 2 weeks to process a swatch request. All our items are hand crafted and variances can occur on man-made and natural materials as well as finished product. Some of our finishes utilize random technique and “artistic” touches, which cannot accurately be represented or exactly reproduced on this size sample and should only serve as a guide.

How do I place a Hospitality order?

Email us at sales@ericbrand.com or call 1-650-259-0207

How does my item get shipped to me?

At Juniper, our goal is to deliver your purchase with excellent service, on time and to your door. We have partnered with FedEx and our special White Glove shipper to give you the best service possible. Once you chose a shipping method and complete your order online, you will receive an email with a tracking number to track your delivery to your doorstep. Many of our furniture items are shipped in crates for the best protection. All shipping methods require someone to be home for a signature. All shipping methods are not available on all products. We strongly recommend white glove shipping for the best possible experience

 

I have a delivery issue, who should I contact?

Please send an email to livejuniper@teamww.com and advise them of your delivery issue.  Someone will get back to you by the next business day between the hours of 7:30 AM-6:30 PM PST.

Please note that we do not accept any charge backs for 3rd party transportation services that you may have arranged on your own. If you have transportation needs, you can also reach us at hello@livejuniper.com so we can help to administrate the process.

I live in a remote location, can you ship to me?

Scheduling deliveries outside of metropolitan areas may have additional needs. To get a freight quote please email livejuniper@teamww.com  before completing your order and our shipping partner will contact you to discuss delivery options. Contact our office for a shipping rate to Alaska & Hawaii. Some oversized or heavy items cannot ship outside the continental US. The delivery timelines provided for items on our website are specifically for delivery within our standard shipping zones located in the continental US. For deliveries outside those zones, including Alaska and Hawaii, the timeline will vary. We currently do not ship outside the continental US. Unfortunately we cannot ship to APO/FPO/DPO/PO Boxes at this time.

I live in California; will I have to pay tax on my order?

State and local sales tax on the merchandise total is charged for items shipped to zip codes within the following states: CA, LA, MA, PA

I really love my purchase but it arrived damaged. What should I do now?

At Juniper, we take pride in the high quality of our product and our craftsmanship. We have partnered with the best in the industry to produce our products and deliver them to you, our customer. If you received an item that is not up to our high standards, we want to hear about it. Use the Contact form to start the conversation.

Damaged/Defective items must be identified within 7 days after delivery. Damaged products that are determined to be the fault of the manufacturer will be replaced by the same item and shipped directly to the customer. There are no refunds on damage/defective items. Please note that we strongly recommend White Glove shipping and if you opt for Door to Door delivery, no damage or defective freight claim can be processed for this order.

Is there a warranty?

Juniper is sold with a limited one year warranty against manufacturing defects. Juniper will replace or repair at its sole discretion any component part of the furniture as a result of a defect in material or workmanship.

Juniper does not warrant against:

  • Damage in shipping or transit
  • Woods or veneers aging over time
  • Marks in leather
  • Pitting or cracks in marble
  • Scratching, etching or water stains on marble
  • Failure from use or abuse or normal wear and tear
  • Fading, color fastness or non-performance of COM/COL
  • Hardware or electrical components not supplied by Juniper (If possible Juniper will pass through to the original purchaser any warranty supplied by other manufacturers).
  • Furniture that has been exposed to extreme weather conditions or improper storage.
  • Loss of time, inconvenience, commercial loss, or incidental damages.
Now that I have it, how do I care for my Juniper furniture?

Wood

Protection

Juniper wood furniture is protected with a high quality polyurethane coating. The finish provides a highly durable barrier to many common elements, however any finish will breakdown from intense prolonged heat and light exposure or unusual abuse.

 

Cleaning

Always use a soft, clean cloth dampened to dust wood furniture and wipe according the direction of the grain. Do not use soap and water directly on wood furniture as the water will penetrate the surface and cause damage. Never use abrasive cleaners or household cleaning productions on any finished product. In most cases, spills should be wiped up with a dry soft clean cloth, wipe again with a damp clean cloth. Waxing and detergents are not required and totally prohibited.

 

Stone
Care consists of warm water and a soft cloth.  We strongly recommend NOT applying any solvent based cleaners or using any abrasive products that may scratch or etch the surface.

 

Stainless Steel

Stainless Steel surfaces should be wiped over with a clean cloth and warm water with a mild detergent on a frequent and routine basis. For more stubborn dirt or stains use mild, non-scratching abrasive powders such as typical household cleaners. These can be used with warm water, bristle brushes, sponges or clean cloths. Cleaning should always be immediately with a dry towel.

 

Brass-lacquered, Metal painted or powder coated

Finished metal surfaces should be cleaned with cloth moistened with soapy water or alternatively wiped over with a soft cloth with beeswax. Under no circumstances use any form of metal cleaner or aerosol sprays, which will damage or remove the lacquer finish.

 

Brass-un-lacquered

Un-lacquered brass is not treated and will patina over time. Simply use a damp cloth to remove dust.

 

Shell, horn, bone

Shell, horn, bone and other natural materials are available with or without a light resin coating. If unfinished do not apply any solvent based cleaners. Use a damp cloth to clean. Resin coated items are resistant to staining and should also be cleaned with a soft damp cloth.

Upholstery

 

Before attempting to clean a spill, spot or stain refer to COM/COL vendor cleaning instructions. For Eric Brand provided textiles professionally dry clean only. To maintain cushions properly fluff seat and back cushions frequently.

 

Glass

For standard float glass or low-iron glass all standard glass cleaners are acceptable.

 

Leather and vinyl

For regular care and cleaning, dust periodically with a dry cloth to remove residual dust and dirt from building up. No harsh cleaners, solvents, bleaches, abrasives, synthetic detergents, wax polishes or aerosol should ever be used, as they could abrade the finish or topcoat off the article.

For stubborn stains and spills, a lightly damp cloth with warm water should be blotted on the stain to lift and remove it. If this does not work, a mild soap and water solution (Palmolive or Dawn) should be mixed and then blotted to release the stain and then blot again with dry cloth. This should never be done heavily or in a scrubbing motion. Some finishes may not be suitable for this method so it should be spot tested and allowed to dry before overall use.

 

Furniture Care Tips

Do’s –

  • Do use table pads with trivets and/or place-mats when utensils or dishes are extremely hot.
  • Do use place-mats or other protective items when eating or working on furniture surface.
  • Do use protective pads under clocks, telephones, radios, or any object placed on furniture.
  • Do rotate accessories on furniture so they do not sit in the same spot all of the time.
  • Do regulate humidity levels.
  • Adjust and level product yearly.

Don’ts –

  • Do not use detergents or chemical cleaners on your furniture as this may damage the finish.
  • Do not place furniture in a position of permanent exposure to direct sunlight or intense heat
  • Do not drop the furniture.
  • Do not write on thin paper over the surface of the furniture without protective pad or other protective buffer.
  • Do not use polish remover, hair spray, or perfume near the furniture as this may damage the finish.
  • Do not use wax based polish, petroleum and silicone based cleaners.
  • Do not expose the furniture to strong sunlight, which causes discoloration.
  • Do not expose the furniture to extreme heat, cold, or humidity, which may cause wood to swell or wrap.
  • Do not leave the furniture wet with beads of water standing on the furniture.
The furniture doesn’t fit through my door and in my planned setting, now what?

We recommend that you measure all the doors and thresholds that your furniture will need to pass through. Items that don’t fit through a threshold, elevator, landing etc or are damaged in the moving process are not eligible for return.

What are my shipping options?

Your furniture delivery options vary by item; please note that all deliveries require a signature for delivery and plan accordingly. See below for further detail.

 

WHITE GLOVE DELIVERY

 

White Glove delivery will be handled by experienced White Glove delivery service providers. Stocked furniture will be delivered in 1-2 weeks in most metropolitan areas. Once your order is placed, our shipping company will contact you to set up your delivery when you can be home to accept it. Please note that your shipping fee for white glove includes unpacking, inspection of all items, removal/disposal of packaging materials and placement of the item in the room of your choice. This includes transporting your order up or down a maximum of two flights of stairs. If your order will have additional needs, please contact livejuniper@teamww.com for a shipping quote before completing your order.

 

DOOR TO DOOR DELIVERY

 

We strongly recommend White Glove delivery for the best customer experience. Many of our items are in extremely heavy crates and should be handled by professionals such as Movers and Installers. Please note if you opt for Door to Door delivery, no damage or defective freight claim can be processed for this order.

Door to Door delivery is available on some select items. It the customer’s responsibility to unpack and inspect all items, remove and dispose of packaging materials and place the item in their own home when using Door to Door delivery. Stocked furniture will be delivered in 1-2 weeks in most metropolitan areas. Once your order is placed, our shipping company will contact you to set up your delivery. Please note that door to door delivery requires that someone be present to provide a signature. Movers will leave the crated items on your doorstep.  The crates can be opened by the customer using an electric Phillips-head screwdriver and will require several people to remove the furniture from the crate and place in your home. Please note again that we strongly recommend White Glove shipping and if you opt for Door to Door delivery, no damage or defective freight claim can be processed for this order. If your order will have additional needs, please contact livejuniper@teamww.com for a shipping quote before completing your order.

 

FEDEX

Some of our smaller individual items can ship FedEx. These are all signature required items that will be shipped in crates. It is up to the customer to unpack and inspect all items, remove and dispose of packaging materials and place the item in their own home. When ordering, please provide a daytime number and address to arrange a delivery appointment. If you order on a Saturday or Sunday, your order will be processed on the next business day. Note that we do not deliver on Saturdays or Sundays.

 

FEDEX 2 DAY AIR- 2 Day delivery if order completed on line by 12:00 noon EST. This service is Monday-Thursday and does not include weekends.

 

FEDEX OVERNIGHT- Next day delivery if order completed on line by 12:00 noon EST. This service is Monday-Thursday and does not include weekends.

 

**Please note that Holiday closures, inclement weather and other issues beyond our control can delay delivery dates from the originally advised dates.

What if I decide to return my purchase?

Juniper items are available for return up to 14 days after an delivery.  Please note that all returns must include the original proof of purchase, the RMA authorization code and original packaging for a refund.  All shipping charges are non-refundable and the customer is responsible for return freight using the original shipper of record. All returned merchandise must be in the same “new” condition that it was received in and in its original packaging. Please ask your white glove delivery team to keep all of the packaging if you feel you may wish to return an item. Once approved, all refunds will be subject to a 15% re-stocking fee.

Upon return, your item will be inspected and the refunds (less fees) will be issued at that time. Any taxes charged will be refunded in accordance with state and local laws. Shipping charges are non-refundable with the exception of damaged or defective merchandise. Return shipping and re-stocking fees may apply.

When returning an item, please follow the procedure listed in the email that you will receive from our company. Retain your shipping receipt for your records.

Use the Contact form to start the conversation https://livejuniper.com/contact/

What methods of payment do you accept?

We accept Visa, MasterCard, Discover and American Express. For larger orders, we may need to contact you for additional verification such as a picture ID and credit card information.

When should I expect my order?

Stocked furniture delivered ground should arrive in 1-2 weeks in most metropolitan areas. Future Delivery orders will ship in 30-120 days depending on the item. This date will appear upon checkout. Once your order is placed, our shipping company will contact you to set up your delivery at home.

Deliveries are scheduled by appointment from Monday-Friday and are based upon your shipping choice at checkout. Please note that Holiday closures, inclement weather and other issues beyond our control can delay delivery dates from the originally advised dates.

Please see the FedEx guidelines for the delivery schedule.

Why are my furniture doors and drawers not closing? Could they be misaligned?

Sometimes, in transit, mechanical hardware can become misaligned. If this is the case please use the Contact form to start the conversation and we will walk you through the alignment process. Doors and drawers can appear to be misaligned if they are not placed on a level surface.

There are no products